How can we help you?

Purchasing Power is dedicated to providing an easy and trustworthy shopping experience, and best-in-class customer care for all of our customers.  Use the links below to find the answers to our most frequently asked questions.  If you need additional information, feel free to contact us!

How do I return or replace an item?

To make it easy to return an item, we offer a self-service online return process.

To start the return process, log into Purchasing Power and go to 'My Account.' Next, select the order you would like to return or have replaced, and select the 'return item' box to receive a pre-paid UPS label that you will print and affix to the box with the product you are returning.

Once your package is dropped off at any UPS Store, Drop Box, Authorized Shipping Outlet or Access Point, you can expect to see a credit on your account statement within 8 business days. Click here to find the UPS locations nearest you.

I received some of my boxes. Where are the rest?

We ship from several different locations, so your order may arrive on different days and in multiple boxes. We will email you when your item(s) ship, with carrier name and tracking number on the day of shipment. You can also track your package online with this information. To view tracking information login, visit the My Account tab and select 'View' under Actions for details on the specific order.

My Spending Limit is $0. How do I obtain my Spending Limit?

To obtain your personal Spending Limit, you will need to complete your profile. Log in to Purchasing Power, go to My Account, navigate down to the Profile Information section and select My Employer Information.

Where can I find the most up-to-date tracking information?

To view tracking information, login and click on My Account then go to Orders to view order status and tracking information.

Need to contact us?

Customer Service

Call 1.888.923.6236
Mon-Fri 8:00 am - 10:00 pm EST
Sat-Sun closed