• What should I do if I'm having technical problems with my product?

If you are experiencing problems with your computer, software or peripherals:

• Call the toll-free technical support number associated with the brand name of your computer or equipment listed below.
• Technical support will need your product's serial number located on the back, front, or bottom side of your computer or equipment.
• Technical support will need to know that your account is a 'ship to' account.
• Be prepared to let technical support 'troubleshoot' or walk you through an examination of your computer or equipment.
• Troubleshooting can take time and you will need to be in front of your equipment to complete this process.
• If you are not satisfied with technical support's diagnosis of your problem, ask to speak to a supervisor.
• Satisfactory technical support is part of your warranty; insist upon it.
• Advanced Support Issues -- If after following the steps above, you still have computer/equipment problems that the manufacturer's supervisor was unable to resolve, please take the following steps:
• Contact Customer Service with a detailed description of your issue. Please include any case numbers, names, and telephone numbers you may have. You will also need to select `Product Issue / Warranty / Tech Support? when completing the email form.

List of toll-free technical support numbers

• Dell Tech Support 800-624-9896
• Dell Support (Spanish) 877-839-5123
• Gateway Tech Support 800-846-2301
• IBM 800-426-7378
• Apple 800-275-2273
• Sony 800-476-6972
• Canon 800-423-2366
• Palm One 813-313-4913
• Kodak 800-235-6325
• Lexmark 800-LEXMARK
• Epson 800-965-3585
• Microsoft Xbox 800-4MY-XBOX